Frequently Asked Questions
We hope we can answer any of your questions with this page but if you still would like to find out more do not hesitate to give us a call at:
289-259-4651
How much notice do we need to give you for our orders?
We do require a minimum of 24 hours to make your Charcuterie Boxes, Platters and Boards.
Graze Tables require more time to plan so the sooner you get in touch the better.
*Please note that weekend dates do fill up quickly!
Does someone need to be home for delivery?
Our products are fresh and require refrigeration so we do require there to be someone home to accept the order.
If an item is being given as a gift please prearrange the delivery time with the recipient.
What if I have food allergies?
Please note we offer Gluten-Free, Lactose-Free, Pork-Free, Vegan and Nut-Free options.
However, our kitchen facility is not nut - free or gluten-free, therefore we cannot guarantee our products have not come in contact with allergens.
Can I customize my graze?
Each of our menu items are full of a variety and flavour but if there is something specific you prefer, or do not like, please feel free to let us know in the Special Requests Box under your item choice and we can make it happen.
How long does the food last?
Due to the wide variety of foods that make up our menu items we cannot guarantee the freshness after 24 hours. We always advise our customers to consume the product the day it is prepared. It is important to store your charcuterie in a refrigerator or with ice packs until served.
How do we get the boards back to you?
You can bring the boards back to our kitchen following your event within 48hrs. Alternatively, if you prefer us to pick up the board(s) from your event (within 48hrs after) please select the BOARD PICK UP on the BOARD menu.
Do you provide refunds?
Graze Tables require a 50% down payment to book our services.
Full payment is required upon placing your order online for Cups,Boxes,Platters and Boards.
Should you need to cancel, please do so within 48 hours for a full refund on orders less than $500.
Orders in excess of $500 that are cancelled within 72 hours will receive a 50% refund.
Unfortunately, we are unable to refund any order cancelled with less than 48 hours notice.